Virtual Call Center

Improve business communications Give a big business image to your customers

Virtual CallCenter(VCC) is the easiest phone system. Get started in 3 easy steps
Once you sign up, you will be assigned an landline phone number and access to EGTS admin portal for you to setup your own IVR
We suggest that you create an organization chart with departments such as Sales, Support etc. Each department having a manager and the team to take the department calls.
Now setup your VCC by logging into your account at Create a welcome greeting for your company such as ” Welcome to EGTS” Create an auto attendant with department options such as (Press 1 for Sales, 2 for Accounts). Once the IVR is set, add employees to these departments to receive calls, also add a manager if you want alert to go to you.
That’s pretty much it. Publish this VCC number on your business cards, website etc., for customers to reach you and your team. Now when a customer calls your VCC number, he will be greeted and provided options to choose the department he wants to reach. Once a department is selected, VCC will try phone numbers listed in that department one after the other based on priority or in round robin to connect the calls. If call is not answered, it will be sent to Voicemail and the department Manager will be alerted through an SMS.
There is absolutely no limit on number of phones or mobiles or department you can add to EGTS VCC, similarly there is no limitation on number of concurrent calls. EGTS VCC is elastic, it will take care of every business call received for your firm. You will never have to think about how many incoming lines or how many extensions PBX you should go for. EGTS VCC will expand as per your business requirements. You can also opt to enable call recordings & analysis , thus having a better track of your business communication.

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